Our Customer Guarantee

Customer ServiceCarlingford aims to provide Australian businesses with Automotive Solutions that satisfy their unique needs. Our ten point customer guarantee and promise is:

  1. We will spend the time to assess and understand your business.

  2. We deliver Automotive Solutions for any size business.

  3. We will provide you with expert advice and timely service.

  4. We will offer a wide choice of automotive makes and models.

  5. You will benefit from Carlingford’s Fleet buying discounts.

  6. We will provide you with easy to understand documentation which clearly outlines all fees, costs and repayments.

  7. We will provide you with a rapid response to your credit application.

  8. You will benefit from a dedicated team of experts supporting your business.

  9. We will give you access to vehicle manufacturer, market and industry research.

  10. We will handle all matters in a fair and ethical manner.

Disclosures

From time-to-time, Carlingford receives rebates from motor vehicle manufacturers. The rebate amount can vary based upon the make, model and timing of the vehicle sale.

Our people may receive commissions and other benefits for the sale of vehicles. The commission structure is not influenced by the vehicle make or model or the terms of the finance.

Privacy Policy

To review Carlingford's Privacy Policy: Privacy Policy

Dispute Resolution

For concerns regarding your dealings with Carlingford, or if you believe an error has occurred, please liaise with your relationship management team. If you are not happy with the resolution, or the way it is handled, you are welcome to contact us and we will endeavour to respond to your query within two business days. Please advise:

Mr Anthony Nicholls
Managing Director
Carlingford
Level 3, 67 Hardware Lane
Melbourne Vic 3000
Telephone 1300 552 113
Fax 03 8622 9332
Email: anthony@carlingfordauto.com.au

 

© 2010 Carlingford Fleet Group Pty Ltd